Privacy Policy

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Last updated: October 2026

Clean A Drain Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

1. Who We Are

Clean A Drain Ltd is a drainage services company providing domestic and commercial drainage services throughout Newcastle upon Tyne, North Tyneside and the wider North East.

For the purposes of UK data protection legislation, Clean A Drain Ltd is the data controller for the personal information we collect and process.

Clean A Drain Ltd
Company Number:  13120308
Registered Office:  42 Havannah Crescent, Dinnington, Newcastle Upon Tyne, NE13 7JL
Email:  paul.cleanadrain@outlook.com
Telephone: 07843737274

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• your name;

• telephone number;

• email address;

• property, site or billing address;

• postcode;

• details of the drainage problem or service you require;

• photographs, videos or other information you provide in connection with an enquiry or job;

• correspondence between you and Clean A Drain Ltd;

• quotation, invoice and payment information;

• information submitted through forms on our website; and

• technical information relating to your use of our website, such as cookies, device information and website analytics.

We only collect information that is relevant to providing our services, operating our business or meeting our legal obligations.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries;

• arrange appointments and site visits;

• provide quotations and estimates;

• carry out drainage services;

• communicate with you regarding work;

• issue invoices and process payments;

• maintain business and accounting records;

• deal with complaints, warranties or follow-up work;

• improve our website and services;

• prevent fraud and protect our business;

• comply with tax, accounting, insurance and other legal obligations; and

• establish, exercise or defend legal claims where necessary.

4. Our Legal Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract – the information is required to provide a quotation, arrange work or fulfil a contract with you.

Legitimate interests – processing is necessary for the legitimate operation and administration of our business, provided those interests do not override your rights.

Legal obligation – we are required to retain or process information to comply with legal, tax, accounting or regulatory requirements.

Consent – where consent is the appropriate legal basis, for example for certain types of marketing or optional cookies, we will ask for your permission.

5. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties that help us operate our business, such as:

• accountants and professional advisers;

• payment providers and banks;

• website and IT service providers;

• insurers;

• subcontractors or suppliers where required to complete work;

• utility companies or relevant authorities where required for particular works; and

• government, regulatory, law-enforcement or legal bodies where we are required or permitted to do so.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and securely.

6. Website, Cookies & Analytics

Our website is hosted using Sites.

Our website may use cookies and similar technologies that are necessary for the website to function or that help us understand how visitors use our website.

Where required, non-essential cookies will only be used after you have provided your consent through our cookie settings.

More information about the cookies used on our website can be found in our Cookie Policy.

7. Third-Party Services

Our website may contain links to, or integrations with, third-party services such as Google, Google Maps, Google Reviews and social media platforms.

When you interact with a third-party service, that organisation may process your personal information according to its own privacy policy.

We recommend reviewing the relevant third party's privacy information where appropriate.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax, insurance and regulatory obligations.

Different types of records may therefore be retained for different periods.

When information is no longer required, we will take appropriate steps to securely delete or dispose of it.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. International Transfers

Some of the technology and service providers used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place where required by UK data protection law.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• request access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• request deletion of your personal information in certain circumstances;

• request restriction of processing;

• object to certain types of processing;

• request transfer of your information in certain circumstances; and

• withdraw consent where processing is based on your consent.

Not all rights apply in every situation.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

12. Marketing

We will only send electronic direct marketing where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

We may still contact you about existing enquiries, quotations, appointments, work, invoices or other matters relating to services you have requested.

13. Children's Privacy

Our services are not specifically directed towards children, and we do not knowingly collect personal information from children through our website unless it is necessary and appropriate to do so.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will be published on this page with the date it was last updated.

15. Contact Us

If you have any questions about this Privacy Policy or how Clean A Drain Ltd handles your personal information, please contact:

Clean A Drain Ltd
Email:  paul.cleanadrain@outlook.com
Telephone: 07843737274
Registered Office: 42 Havannah Crescent, Dinnington. Newcastle Upon Tyne, NE13 7JL